FAQs

Fall Welcome Dining

Dining Plan Logistics

Food and Beverage

Kosher Dining

General Questions

Terrapin Express

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How does Fall Welcome dining work?

Students admitted to the university who have accepted housing with Resident Life are automatically enrolled in an extended semester event called Fall Welcome. Fall Welcome access is an addition to the dining plan to provide access to dining during this orientation period, before semester access opens.

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How and when can I change my dining plan?

Dining plan options may be changed through the third week of classes each semester. Requests can be made via Online Services or in person at the Dining Plan Office in the South Campus Dining Hall. We will need your name, student ID number, and name of dining plan you want.

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I just moved off-campus–how do I cancel my dining plan?

You must request cancellation in writing (in person or via Online Services). Once we verify the cancellation of your housing contract, we will cancel your dining plan. We will need your name, student ID number, and reason for cancellation.

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When will my Dining Dollars balance be available online?

You can view your Dining Dollars balance for the current semester online. If you’ve purchased Dining Dollars for an upcoming academic semester, about two weeks before classes start you can verify your purchase. As soon as your dining plan is live, your balance will appear.

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Who is required to have a dining plan?

Students living in traditional housing (in an on-campus room without a private kitchen) are required to have a dining plan. This requirement is based on on-campus residence type: not class standing, proximity to permanent residence, dietary preferences, or any other circumstance.

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Why am I required to purchase a dining plan?

Traditional halls and suites do not have the equipment required for students to cook their own meals, remove the food waste, or maintain sanitary conditions. They do have equipment for occasional cooking but not enough for routine use. All students who reside in traditional halls or suites overseen by the Department of Resident Life policy are required to have a resident dining plan.

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What are the exemptions to this policy?

The primary exemption is release from the traditional residence hall contract (either moving to a resident apartment or complete cancellation of the contract). Your key must be returned before Resident Life will cancel your housing contract. You must then bring your receipt of housing contract cancellation with you to the Dining Plan Office in the South Campus Dining Hall in order to cancel your dining plan.

On rare occasions, an exemption is made for medical or religious reasons. In either case, you meet with a Dining Services representative for evaluation. Any adjustment will be made based on their recommendation.

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What if I want to be exempted for a different reason?

You meet with the Dining Services representative. Bring documentation to this meeting. Most times, we discover that the dining plans can satisfy the student’s dietary needs. A Dining Services representative will take the time to understand your situation, research, and evaluate your request. We ask that requests be reasonable and have a sound basis.

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How do I pay for my dining plan?

You will receive an invoice from the Bursar’s Office indicating the amount of room and board due. You can send your payment directly to the Bursar’s Office.

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Where is the Dining Plan Office and how do I contact them?

1109 South Campus Dining Hall
University of Maryland
College Park, MD 20742
Phone: 301-314-8069
Fax: 301-314-9234

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Can I add to my Dining Dollars account?

 

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What if I have special dietary needs?

Contact our nutritionist at 301-314-8058, or by email at nutrition@dining.umd.edu. She can assist you in determining what food items do and do not meet your needs. If indicated, she can introduce you to the dining hall managers who will prepare special meals for you.

Vegan and vegetarian fare is available in all three dining rooms, including the vegan station, Sprouts, in The Diner. All of our cafes offer vegetarian and vegan items and the convenience shops carry vegetarian and vegan groceries.

A full kosher meal plan is offered through Hillel.

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How do I order a cake from the Maryland Bakery?

You can place your order for a decorated or gourmet bakery cake at one of nine campus locations: The Commons Shop, The North Campus Shop, The Union Shop, The 24 Shop, Rudy´s Café, Applause Café, E&M Deli, Footnotes Café, and The Dairy. A fax order form and menu are available online through our Pick It Up at the Shops program.

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I want a kosher meal plan; how do I get one? Do I still have to buy a university dining plan?

Students planning on living in traditional on-campus housing must select one of our dining plan options when they request housing. If you prefer a kosher meal plan, contact the Hillel Center and sign up for a full kosher meal plan. Before the start of every semester, the Hillel Center sends us a list of students who have contracted for a full kosher meal plan. As soon as we receive this information, we cancel those contracts and credit the accounts of students who are using the Hillel as their full-time dining room.

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Will my kosher meal plan work outside of Hillel?

The Kosher Meal plan is only good at the Hillel Center.
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Can I bring guests to the dining rooms?

Yes, at any time. If you are paying for their food using a UMD ID card account – Guest Passes, Dining Dollars, or Terrapin Express, you must accompany them.

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Are there dining plans available during the winter or summer sessions?

Yes. An Apartment Dining Plan purchased in the fall semester is available during winter session and the spring semester. All apartment dining plans end on May 31. In addition, we offer a Summer Dining Plan which becomes active on June 1 and is good through mid-August. Another option would be to activate a Terrapin Express account and use that account to eat on campus during winter and summer.

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What happens if I lose my UM ID card?

The quickest way to freeze any account is to go online and report your card lost or stolen. Replace your card by going to the Mitchell Building during business hours. Once replaced, please call our dining Plan Office to reactivate your dining plan account.

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What are Terrapin Treats?

Terrapin Treats are care packages assembled on campus and sent to you by someone who loves you. There are monthly packages as well as a Birthday Celebration Treat. The packages will be delivered to the convenience store nearest your residence hall, and you will be notified of its arrival.

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What are the benefits of Terrapin Express account?

Terrapin Express is a wonderful alternative to carrying cash. Terrapin Express is easy to open, easy to increase, and easy to use. You can use Terrapin Express at dining and non-dining locations across campus, including WAM labs for pay for print and the Library to photocopy. The balance will stay active as long as the patron is part of the university.

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How do I open and maintain a Terrapin Express account?

You open a Terrapin Express account and add money to it by calling or stopping by the Terrapin Express Office during business hours. You can use Terrapin Express at dining and non-dining locations across campus, including WAM labs for pay for print and the Library to photocopy. For a complete listing of participating locations, go here.

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How do I check my Terrapin Express balance?

There are three ways to check your balance: ask any Dining Services cashier for a receipt, call the Terrapin Express Office, or go to Check Your Balance on our website.

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Can I transfer funds from my dining plan to Terrapin Express?

Neither part of the Dining Plan (Guest Passes or Dining Dollars) can be transferred to Terrapin Express.

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