Dining Hall Comment Wall

Here are the comments you have left us by responding to the QR code on the dining room table tents.

  • Comments go directly to the managers of the dining hall you select on the comment form – so they have the opportunity to react and respond quickly.
  • We have read and are thoughtfully considering all your comments as we plan for upcoming weeks and semesters.
  • We have responded to the comments that included an email address and those responses are included below.

Resident Dining Comments

Ellicott 9/19/19, 12:20 pm

The pico de gallo is terrible. Needs more tomato! I say copy the chipotle recipe but I mean do what is most cost effective.

I’ll pass your comment to our culinary team – pico needs tomato!

Ellicott 9/19/19, 11:40 am

First off, students should be allowed to take their own food because we pay for this overpriced slop. Either serve better food that is worth rationing or lower the cost of a dining plan that you advertise as all you can eat because that title is a flat out lie. Secondly, students shouldn’t have to get a separate plate when getting food from the vegan station because I am not 12 and know how to put food on my plate without having the tongs touch other crap on my plate. Third, literally nobody is taking food out of the diner to give to their friends. Some people have internships and aren’t on campus for lunch and because they have already spent all their money on this outrageous dining plan they literally can not afford to eat anywhere else. Some people just have anxiety and want to eat in the comfort of their own rooms without feeling like everyone is watching them. And finally, who is in charge of hiring your staff because they are the rudest people I have ever met. Maybe I wouldn’t dread going to the diner so much if people could just say please or thank you or smile for crying out loud. All anyone does is glare and belittle you. So in conclusion, your diner is terrible. Fix it.

Hi –
I hear your frustration loud and clear. I only wish you had left some contact info so we could sit down together and find a way to improve your Maryland Dining experience.
We work hard to provide the food and service our guests expect – and we make sure we are available to talk with any student who reaches out to us with a concern.
We take your comments very seriously and I would like a chance to meet you and hear you out. Please email me bhipple@umd.edu . Thank you

Ellicott, 9/19/19, 10:01am
Hi! First of all thank you all for your hard work. I really like the vegan patties such as the sunflower seed patties, however 99% of the time they are really overcooked to the point where they’re super hard and tough to chew. I’ve gotten them often for 2 yrs so this is not a one off thing. Also this issue spans both 251 and the Diner. Thanks and I hope this can be improved. Also, LOVE the reuben sandwiches, truly one of your best menu items. Bring those boys back soon!! And the fact that you serve fried pickles with them every time? Genius.

Thank you for the kind words. I love the vegan patties too (even though I’m not vegan) – and agree that we don’t have them quite right. We’re looking for a way to keep them moist while we cook them and while we’re holding them. Again, thanks! 

251 North, 9/18/19, 9:59 pm
I really like the Alfredo served here and the twirly pasta (forgot the name) they had today, hope that’s served more often

South, 9/18/19, 4:07 pm
please serve more blueberries and other fruits especially in the mornings

Ellicott, 9/17/19, 10:27 am
Not really a fan of the new plates, silverware, etc. Is this a permanent change or a temporary thing?

Thank you for noticing – The dish machine at The Diner was not down this morning and we had to put out compostables for a short while.  We are all back in business now. 

251 North, 9/16/19, 5:13 pm
Chicken fingers please

Terrapin Favorites will begin in less than a week on Monday, September 16th. Chicken Tenders will specifically arrive then at 11am.

Ellicott, 9/16/19, 11:40 am
I loved the Moroccan Shepherd’s Pie at Sprouts yesterday!

Ellicott, 9/16/19, 7:13 am
Cheesecake is not a breakfast food! Please serve it at dinner instead.

Ellicott, 9/16/19, 9:17am
Can we have herbal teas at SCDH?

We have four herbal teas available: cinnamon apple, lemon, chamomile, and orange

Ellicott, 9/15/19, 8:41 pm

Please stop serving those lemon(?) cookies that look like the macadamia nut cookies please. I am tired of thinking I’m picking up a macadamia cookie and then I get a mouth full of lemon, it is an awful experience. Nobody likes lemon.

Thanks for commenting. Maybe we’ve been making it more complicated than we need to. How about I propose labels for cookies? (after our nutrition team reports on allergen info) Stay in touch.

South, 9/15/19, 1:29am
Moldy strawberries

Hate when that happens – I am sorry. You saw this on Sunday afternoon, and we saw. too It happens so fast – they looked great when we opened. We took all the strawberries off the line and had a conversation with the slad room and the salad bar workers. We need to keep our eyes open. Stay in touch

Ellicott, 9/13/19, 8:49pm
I really loved the korean bibimbap the diner served today, it was so delicious~ I hope it can be a regular dish because I don’t remember it being served last year

Glad you loved it! BiBimbap is on the menu one week a month in each dining hall!

251 North, 9/13/19, 6:51pm
Please fix the Dr Pepper at 251 the syrup has been out for a few days. Thanks

Ellicott, 9/13/19, 10:52am
There was a dish at the vegan station today, the chicken breakfast tacos. In my opinion, this is by far the best breakfast dish at this station, and I would love to have it available most days of the week. It was popular with my friends as well.

Love that the vegan chicken tacos have a fan base! This fall, find them every Friday at Sprouts. I’ll share your words with the culinary team for planning future menus.

251 North, 9/12/19, 1:28 pm
When are the chicken tenders coming back this semester?

Monday at 11:00 am – all three dining halls – be there!

South, 9/12/19, 9:45am
Can we get cinnamon rolls in the diner?

Thanks for writing in! While we don’t have cinnamon rolls every day, we did have them this morning at South Campus Dining Hall! They were right by to the cookies and smoothies. (You sent your comment to us at South, were you asking about The Diner on the north side of campus? The Diner has cinnamon rolls some days as well but since they are much busier, it is likely that they use up all they can make earlier in the morning)

251 North, 9/12/19, 9:09am
The curry at 251 Fresh yesterday was my favorite find! The staff there are also always very nice and helpful.

251 North, 9/12/19, 8:49am
Where are the specials

Terrapin Favorites return on Monday – chicken tenders are up first! 

South, 9/12/19, 8:48am
I (and many others) really like the new coffee machine! When will it be fixed to have all the extra options again?

Glad to hear the new machine is a hit! It seems that its so popular that our supplier has run out of product. As soon as they send us the ingredients to fully stock the machine, we’ll be back in business. Stay in touch!

Thank you for the quick response! Looking forward to the day the supplier restocks 🙂

South, 9/11/19, 6:02pm

MUST have old fries back and need more food options cause lately I would rather eat dirt. 

South, 9/11/19, 11:20am

Okra dish- At home, I eat a lot of okra, but preparing it the way it was prepared at the diner emphasizes the negative slimy ish texture – Okra is best prepared simply. Cut into slices about half an inch thick, lightly coat in oil and salt, and roast until browned nicely. Treat like baking potatoes, and stir mid-bake. This yields a crispy and crunchy dish which is much better. 

Thank you for commenting. Great to hear from an okra connoisseur. I’m from farther north and not as familiar with different preparation methods. I do like the okra we serve, and we serve lots of it every time its on the menu! While almost all of the vegetables we serve in the dining halls start off fresh in our kitchens, due to the amount we serve, and due to the difficulty in handling and preparing okra, we have to start with frozen, sliced okra. This limits the way we can prepare it. I’ll share your comments with the culinary team for their use in planning upcoming menus. Maybe we can figure something out. Again, thank you.

South, 9/11/19, 8:41 am

Can you please make ingredient cards for yogurts and granola?? I know a lot of people, including myself, have nut allergies and not knowing if the yogurts were processed with almond milk or if the granola may contain traces of nuts is worrying to me.

This is correct neither product contains nuts. The issue we haven’t been able to resolve is how to label food on the salad bar. Labels move around and get knocked over – its a challenge. 

Ellicott, 9/10/19, 7:32 pm

I want cauliflower buffalo wings pls!!

Terrapin Favorites will begin in less than a week on Monday, September 16th. The cauliflower wings are served the same time as Buffalo wings.

Ellicott, 9/10/19, 3:50pm

The chicken is often dry making it hard to chew and swallow

Ellicott, 9/10/19, 12:04pm

The ratio of oatmeal raisin cookies to sugar cookies is unheard of. I believe as a student body we would prefer to have a little more variety as many people do not like these cookies but are forced to take them as they have no other choice. thank you in advance 

Thank you so much for writing in and giving us constructive feedback. I appreciate your stance on the variety of cookies, I personally am not a fan of oatmeal raisin cookies! We will talk with our Bakery staff to make sure they are offering other choices, but these flavors will be rotated along with chocolate. Often, the less popular flavors are not made more often, they just get taken less often and may be available for longer periods than a tray of chocolate chip that gets devoured in 3 minutes. We’re on it! Have a great rest of the week.

Ellicott, 9/10/19, 12:01pm

I would like to advise you that it was be much preferred if there were a constant jar full of chocolate chip cookies. I believe this would be more enjoyable to the students rather than oatmeal raisin cookies. 

South 9/10/19, 10:10 am

What happened to the daily specials that included things like gyros and chicken tenders?

Terrapin Favorites start next week – and the first Favorite (Monday 11:00 am) is Chicken Tenders! 

South, 9/9/19, 9:00pm

Hi, me and my friends went to south campus dining hall and our lives were changed by the most delicious chicken. We need to be served the breaded parmesan chicken at the dinner ASAP

It will be appearing soon!

Ellicott, 9/9/19, 5:46pm

Bring back chicken tender day

Terrapin Favorites will begin in less than a week on Monday, September 16th. Chicken Tenders will specifically arrive then at 11am.

Ellicott, 9/9/19, 5:45pm

When are terrapin favorites coming back?

Terrapin Favorites will begin in less than a week on Monday, September 16th. Chicken Tenders will specifically arrive then at 11am.

Ellicott, 9/9/19, 5:45pm

Lack of terrapin favorites and chicken tenders

Terrapin Favorites will begin in less than a week on Monday, September 16th. Chicken Tenders will specifically arrive then at 11am.

Ellicott, 9/9/19, 5:44pm

Where are the chicken tendies

Terrapin Favorites will begin in less than a week on Monday, September 16th. Chicken Tenders will specifically arrive then at 11am.

South, 9/9/16, 1:24pm

have something to do after school

Would like to be responsive but don’t understand your comment or concern. Could you email me directly so we can have a conversation?

Ellicott, 9/9/16, 12:16pm

Lack of specials, specifically chicken tenders. Abundance of bad tacos instead of wraps.

Terrapin Favorites will begin in less than a week on Monday, September 16th. Chicken Tenders will specifically arrive then at 11am.

Ellicott, 9/9/19, 11:24am
This is the second time in a row the food was awesome! I was really excited to eat today. Food was seasoned and delicious thank you!

South, 9/9/19, 11:39am

What happened to the daily specials? Are they coming back? I need my chicken tenders. 🙁

Terrapin Favorites return next week, on September 16. We use the first weeks of the semester to get up and running and to double check that our newest employees have the already complicated routine under control. Specifically – Chicken Tenders are coming next Monday at 11:00 am in all three dining halls! Thank you for writing in.

Ellicott, 9/8/19, 7:12pm
Steak turtle

Puff chicken 

Ellicott, 9/8/19, 7:07pm
Why do all of the egg dishes served for breakfast have margarine in the ingredients??

The egg dishes have margarine so that we can use the grills for a wider variety of breakfast items. Butter would increase the allergens and decrease the acceptability to a number of special diets. This is a compromise we make to benefit the larger community.

South, 9/8/19, 1:57 pm

Please get cinnamon rolls on a regular basis at South.

South, 9/8/19, 1:55 pm

Please have cinnamon rolls on a regular basis, the scones aren’t that good

I gotta say that your fellow terps seem to love the scones as much as they love the cinnamon rolls. So we alternate between the two. You should be able to find cinnamon rolls every other day at South Campus Dining Hall. 

South, 9/8/19, 12:20pm

Why does the dinning hall(s) open at 10am on the weekends? Why not 9?

Thank you for writing in. There are several reasons that dining halls open at 10:00 on weekends.
One is that we look at the number of people in the dining hall between 10:00 and 11:00, and compare it to the labor hours that it would take to open earlier. To open a dining hall an hour earlier requires bringing over a dozen people in an hour earlier – a significant cost. To fund this expansion, we would have to cut another service and we cannot determine what services to curtail to make up the deficit.
Another reason is that many of our people rely on public transportation to get to work – and our public transportation system cannot bring them in earlier on the weekends. Not sure how to work around this one.
I am sorry, but until we can overcome these specific obstacles, we cannot open earlier on weekends. I am happy to continue this conversation and to try and figure a solution to this recurring and unfortunate issue.

 

Diner 9/8/19 11:45 pm

The chicken was seasoned and tasted delicious, thank you!

South 9/8/19 11:21 am

There is a lack of Blueberries and all major fruits, also I would like to express my disappointment in the absence of yogurt and granola for breakfast. It have reached the point where I walk 20 minutes to the opposite side of campus to get my yogurt, granola, and freaking blueberries!

Thank you for writing in. There will be blueberries, fruit, yogurt and granola at breakfast at both dining halls. Our Senior Executive Chef has already spoken with the team. Please give South another try – and please let us know how it goes!

Diner 9/8/19 7:12 pm

Steak turtle

Diner 9/8/19 7:07 pm
Why do all of the egg dishes served for breakfast have margarine in the ingredients??

The egg dishes have margarine so that we can use the grills for a wider variety of breakfast items. Butter would increase the allergens and decrease the acceptability to a number of special diets. This is a compromise we make to benefit the larger community.

South 9/8/19 1:57 pm

Please get cinnamon rolls on a regular basis at South.

South 9/8/19 1:55 pm

Please have cinnamon rolls on a regular basis, the scones aren’t that good

I gotta say that your fellow terps seem to love the scones as much as they love the cinnamon rolls. So we alternate between the two. You should be able to find cinnamon rolls every other day at South Campus Dining Hall. 

South 9/8/19 12:20 pm

Why does the dinning hall(s) open at 10am on the weekends? Why not 9?

Thank you for writing in. There are several reasons that dining halls open at 10:00 on weekends.
One is that we look at the number of people in the dining hall between 10:00 and 11:00,  and compare it to the labor hours that it would take to open earlier. To open a dining hall an hour earlier requires bringing over a dozen people in an hour earlier – a significant cost. To fund this expansion, we would have to cut another service and we cannot determine what services to curtail to make up the deficit.
Another reason is that many of our people rely on public transportation to get to work – and our public transportation system cannot bring them in earlier on the weekends. Not sure how to work around this one.
I am sorry, but until we can overcome these specific obstacles, we cannot open earlier on weekends. I am happy to continue this conversation and to try and figure a solution to this recurring and unfortunate issue.

Diner Sept 6, 2019
More vegetarian Indian food!

Stay tuned. We will incorporate your suggestion into future menus and specials. 

South Sept 6, 2019 8:54 pm

Why did you change the fries?

We did change the fries. The “old ones” had a flour coating that was intended to keep them hot longer but really kept them from holding up on the line and added ingredients that people don’t anticipate when they think they are eating fried potatoes.
I hear you – you like the old ones better – I can pass that along to our culinary team.

Diner Sept 6, 2019

Serve chicken tenders

Tenders will be back as a weekly Terrapin Favorites special starting next week! Yay! 

Diner Sep 7, 10:36 AM 

Good food!

Thank you! 

Diner Sep 7, 10:46 AM 

At the North campus diner the ice cream has cake cones to use with it while at 251 it’s a sugar cone. Why can’t both diners serve both kinds of cones?

This is a space and use issue. We don’t have enough space to store and display both types of cones in each dining hall, and we don’t have enough demand to use them quickly enough to for two types of cones to stay fresh until served. 

South Sep 7, 2:07 PM (2 days ago)

Where are the specials? Last year there were specials every week that we had to look forward too. But are there none this year? This is a big let down because it makes the dining hall food seem even more boring and repetitive. Also the specials were some of the best food offered by the dining halls

I’m sorry that you find the food boring and repetitive. We have instituted a four-week menu instead of the three-week menu that we used last year amd added hundereds of new menu items. 

Terrapin Favorites return next week, on September 16. We use the first weeks of the semester to get up and running and to double check that our newest employees have the already complicated routine under control.

Diner Sep 7, 7:43 PM

Please label the desserts. I’m allergic to nuts and its hard to tell if something is safe.

Thanks for commenting. The desserts are labelled. They say that all desserts are baked in ovens are used for nuts, gluten, etc. If you have an allergy to nuts, please reach out to our nutrition team for solutions (they really can help!).

251 North, 9/4/19, 12:21pm

I would like hard boiled eggs at the salad bar

We do have hard boiled eggs, but our salad bar options rotate sporadically

South, 9/4/19, 11:27am

My concern is about the dining hall hours (for all dining halls) on the weekends. I find that it is extremely unreasonable for the dining hall to open at 10am on Saturdays and Sundays. I understand that most students might not be ready for breakfast as early as 7am, however, many students still wake up early on weekends for multiple reasons whether it’s for studying purposes or early events which is reflected by the rush of students entering the dining halls after they open. Regardless of the reason, there have been many times when I, along with other students, have been forced to skip breakfast on weekends because the dining hall wasn’t open. Furthermore, it would be appreciated if the dining halls could extend their weekend hours to open earlier on the weekends.

Ellicott, 9/4/19, 9:36am

Very rude lunch lady at The Diner near the croissants and breakfast potatoes.

I am sorry this happened. We will speak with the employees there.

Ellicott, 9/4/19, 8:45am

I like the diner

Ellicott, 9/4/19, 8:45am

Great

9/3/19, 1`1:43 am

Why aren’t the utensils labeled or color coded? This is not only true of The Diner but all the Dining Halls. I see people rifling through each utensil cup until they find the one they want(myself included) and it’s not sanitary. Maybe there is already a system for us students to know which container has which utensil but I definitely don’t know about it and other students don’t seem to either.

Thank you for your comment. I”ll pass this along to the operations team. I know that, in general, the utensils are kept in the same location every day and that the handles on each are different weight and length. Again, thank you and I will share your comment with the dining halls.

Great, thank you so much! You’re right about being able to tell by the handles and I myself realized  that later but people still touch a bunch of utensils anyway.

South 9/2/2019

Sugar cookies are very good, please keep them

South 9/2/2019

It would be great If you made banana bread or banana muffins with your overripe bananas! Thanks

We do! Our cooks love  it when they have the time and we have the bananas. Look for it (occasionally) on Cluckers rotisserie station.

South 9/2/2019

There was mold on the mini cheesecakes this morning.

Thank you for speaking up. As soon as we got your comment, we pulled all the mini cheesecakes off the line. We will review our procedures to make sure this doesn’t happen again and, again, thank you for speaking up!

Diner 9/2/2019

Can the diner make paella?

Paella is delicious – and paella is extremely time and labor intensive, especially in large quantities. We do have it featured on one or more of the special dinners this year. Keep your eyes open for it!

Diner 9/1/2019

I would like if they offered couscous every day, its high in protein and I’m trying to eat a more plant based diet and sometimes it’s hard to find protein other than tofu.

We will look at our menus for opportunities to serve more couscous. Just so you know, couscous is a pasta and has the same amount of protein as other pasta shapes. Generally, the protein in a pasta dish comes from the sauce and the toppings.

Diner 9/1/2019

Food needs more seasoning

We would love to be more responsive but need specifics. Which foods? What seasonings? Our offerings do need to be mindful the palates of the majority of students. As we hear the specific foods need a flavor boost, we can change the recipes.

South 9/1/2019

Hi

Hello!

Diner 8/31/2019

Burger was purity good.

South 8/30/2019

So I grabbed a late lunch today at the diner around 3:30pm and the Carved Smoked Beef Brisket was so good. It was tender, flavored just enough and I loved it. Thank you!

South 8/30/2019

The chicken breast was raw when cut into

That’s no good and I apologize. We take temperatures of the chicken breasts routinely during the cooking process and before we serve them. I know that as soon as your comment came to us, we removed all the chicken breasts from the line and checked to be sure they were cooked through.

South 8/30/2019

The grilled chicken is always blue and black inside and is too hard to even cut into.

This is mystifying. If it happens again, please bring it to the manager on duty. We can respond much more effectively if we see what you see. Thank you.

South 8/30/2019

Please have grapes more/every day!! There aren’t a lot of fruit options and so many people want grapes!

I love grapes as well and want them frequently. At South, grapes are most often found over at the Mongolian Grill, next to Roma vegan station.

251 8/30/2019

I really like the brown rice at The Diner, but I can’t seem to find it at 251 North. Would it be possible to add brown rice at 251 north? Thank you!

You should be able to find brown rice at 251 North in the 251 Fresh station – out by the front door. While the station is vegan, you don’t have to be vegan to enjoy their brown rice!

South 8/29/2019

I want almond milk!! I can’t have dairy or soy and there’s never anything for me

Please provide other alternatives to milk other than sweetened soy milk, I am allergic to soy and very lactose intolerant. Please add almond milk!!!

We would be happy to supply you with almond milk – but, due to the number and severity of nut allergies among the MD Terrapins, we can’t put it out in the dining hall. To get access to special products, go to dining.umd.edu, click on the allergies banner and follow the instructions.

251 8/29/2019

You can’t just put rice noodles and beef together and call it beef pad Thai, the pad Thai today was extremely dry and flavorless, add some sort of sauce to it please

This is likely a training issue. Fall 2019 is the first time we’ve tried Pad Thai and it most definitely should have a sauce. Please try it again next time around and let us know what you think.

South 8/29/2019

Broccoli dish with tomatoes has way too much oil today. It was a challenge to eat it.

Thank you for commenting. The broccoli and tomatoes had a cream sauce and the likely cause of the heavy oil was that the sauce got too hot or was held on the line too long and broke apart. We will speak with the line people about watching for that in the future,.

Diner 8/28/2019

Why did you change the fries? The old ones were the best 🙁

We did change the fries. The “old ones” had a flour coating that was intended to keep them hot longer but really kept them from holding up on the line and added ingredients that people don’t anticipate when they think they are eating fried potatoes.

South 8/28/2019

Lucky Charms: It is Wednesday of the First Week of Class and you have been out of Lucky Charms since Sunday. How is that even possible? Give me my Lucky Charms back please they are the best food you have.

We have lucky Charms! We will do our best to keep them filled up out at the cereal station but if you don’t see them, please ask the manager on duty. They can likely find some for you (The best food we have – Lucky Charms – really??!).

Diner, 8/27/2019

Please serve the Austrian sausages that you had out today (8/27) more!

Thank you! Good to know they have fans!

South 8/21/2019

I could use a job during school, it would help a lot throughout school also i get out the school year. I get out of school at 3:10pm i am 15 years old. i would really appreciate this job please get back to me.

Thank you for expressing interest in working with Maryland Dining. Please complete the application by following this link:
http://dining.umd.edu/wp-content/uploads/2019/06/DS-Student-Application_2019.pdf
You can also find a description of our available positions by following this link:
http://dining.umd.edu/wp-content/uploads/2018/06/DS-Student-Application_Job-Descriptions_2018.pdf
Please submit your application via email.

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*Comments and responses may have been edited for length, clarity, spelling or punctuation.

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