Dining Hall Comment Wall

Here are the comments you have left us by responding to the QR code on the dining room table tents.

  • Comments go directly to the managers of the dining hall you select on the comment form – so they have the opportunity to react and respond quickly.
  • We have read and are thoughtfully considering all your comments as we plan for upcoming weeks and semesters.
  • We have responded to the comments that included an email address and those responses are included below.

Resident Dining Comments

South, 12/5/18, 5;49pm
Helllllllooo kind dining hall service men and women! The dining hall year has been so great, but there is one thing I am truly missing. Please bring back those delicious fudge brownies that were served with ice cream sundae specials last year! They were so warm and soft, and very different from the usual brownies near the caramel and chocolate sauce. Thank you for a great year, please consider adding more brownies next year!

South, 12/3/18, 8:56pm
I have been very upset by the lack of jalapeño grill in the diner. It used to be on a three week rotation and it hasn’t been there in 2 months. This is my favorite food rotation as well as my friends. I am really hoping it comes back before winter break. The heat in the dining hall has also gone up recently and it is become overwhelmingly hot in there which is uncomfortable when I’m trying to eat.

The Jalapeño Grill is one of my favorite stations, too. We have been rotating in some different menus, like the Caesar wraps, to expand the variety that we offer to you. The Jalapeño Grill is scheduled to be up and operating next week! As for the heat, I have forwarded your comment to our maintenance department. They will look into why it is too hot. Unfortunately, they will not be in until tomorrow morning, but hopefully we can make it more comfortable for all of our guests.

South, 12/1/18, 4:55pm
North campus has Cinnamon Toast Crunch and South doesn’t. Is there anything that can be done about this!

South Campus has Cinnamon Toast Crunch in stock and we will be switching it out tonight after we close. When you come in tomorrow, it will be available!

Ellicott, 12/1/18, 10:41am
Hi! I think Cheery-oke should be called Merry-oke. Thank you for your consideration.

We really appreciate your suggestion, but the T-shirts and other marketing material are already in the works for this event. Hopefully we will see you there and that you wow us with your voice so that we can give you a T-shirt! 🙂

South, 11/30/18, 11:24am
Where do you get the music that you play in the dining halls?

The music comes from a variety of sources. Two days a week, it comes from WMUC radio (the UMD campus station located on the third floor of the South Campus Dining Hall). The rest of the time it comes through Sirius radio. The managers and staff select from a list of stations we think play okay background music for dining. We often rotate between the following stations: 90s on 9, Pop2K, The Heat, and Pop Rocks.

Ellicott, 11/29/18, 12:54pm
Give me aux

South, 11/29/18, 11:01pm
Really loving all the international foods you have to offer! Sometimes they are a bit under-spiced for my taste but as a whole it has been cool to try new foods. I especially like the Mongolian stir fry and the Khachapuri Dock. The Thai Curry is also good!

South, 11/29/18, 11:00pm
I liked the 2 bean tomatillo tomato pie thingie

South, 11/29/18, 6:45pm
Thank you for the food! Do you think you can serve the Donburi Bowls more often please?

Unfortunately, Donburi Bowls are not scheduled again this semester. I haven’t seen the schedule for spring and don’t know how often Donburi Bowls will appear. Our Senior Executive Chef has seen your comment and will take it into consideration when he makes his plans. You are most welcome for the food and we hope that you got to try some new things!

South, 11/29/18, 3:25pm
My friends and I are big fans of khachapuri with dock, and were quite disappointed when it vanished before 3:00 on Tuesday. We would like to express our desire for a larger abundance and frequency of occurrences of this item, especially in the remaining days of this semester and the next. Thank you for your consideration!

Ellicott, 11/29/18, 8:38am
This comment pertains to the Diner and 251 North (I haven’t eaten at South Campus, so it might apply there too, but I don’t know). Lately, it has bothered me how many things in the dining halls are mislabeled. There are two categories for this. The first is simply putting out the wrong tab or label on a food item. For example, this morning, the blueberry yogurt was labeled strawberry yogurt. This may seem minor, but it kind of undermines my trust in the dining halls because of the lack of attention to detail. Also, it is not harmless of someone has an allergy and they eat the thing that is mislabeled because they think it is safe for them but it is not (ie, I know someone who is allergic to strawberries, so blueberry yogurt would be ok, but they could go into anaphylactic shock if they eat strawberries). The second thing is just labeling certain food items as things they are not, specifically mostly referring to pastas and sauces. Pastas are often mislabeled by shape (that’s relatively harmless but something that humorously gets under my skin as an Italian-American). What bothers me more is that sauces are often called things they are not (mostly now referring to 251, but still applying to the diner). For example, one time, 251 had a sauce they called “carbonara” but it was a cream sauce and hadn’t bell pepper. That’s not carbonara. It isn’t even close. That also undermines my trust in dining service’s attention to detail because it seems like they do not even know what they are serving me so they just decide to put some familiar label on it so that people will eat it. Please don’t do that. Don’t call cream sauce with bell peppers “carbonara.” Call it cream sauce with bell peppers. Call things what they are. Don’t call breaded chicken with no sauce anywhere in sight “chicken Parmesan.” There is a difference between chicken parm and Parmesan-crusted chicken. It would just be great if the dining halls could pay more attention to detail and show some culinary knowledge. It’s extremely easy to notice when that doesn’t happen, and reflects poorly on dining services.

Thank you for writing in. I totally get that since you see errors in fairly obvious places, you could have less confidence in our ability to correctly label food that might affect people adversely. You’ve raised a few different kinds of issues. First, the pasta shape change is annoying but, yes, harmless. We could have run out of a particular shape of pasts or had a miscommunication with staff. Second, I agree with you about the carbonara recipe but, after looking it up online, I see many people have totally different ideas about what a good carbonara sauce is – some think it’s creamier, some not. I didn’t find any recipes that have bell peppers in them. I’ll take this back to chef for clarification. Third, everything I know about Chicken Parmesan indicates that it should have marinara sauce and melted cheese. If breaded chicken was on the line without, then that was a mistake and I apologize on behalf of Dining Services. Finally, the mislabeled yogurt. You are correct. the type of berry in the yogurt is important, and we need to be much more alert in the morning when we’re setting up the salad bar. When the flavor of yogurt changes, the label must change. We will make sure the opening managers watch this carefully. Again, I do understand that your overall point is that all labeling should be correct. I can only apologize and say again that we will watch more closely in the future. If you think about it, let us know how we’re doing in the future. I look forward to hearing from you again.

Ellicott, 11/26/18, 1:21pm
I often feel disrespected by the workers as a human being. Rather than doing their job for the students, it seems like the workers see the students as something in the way of doing their jobs. For example, a person changing the table tents was throwing them down on the table while I was eating and shaking the table. While workers were pushing chairs in, they have hit my feet because they were not paying attention. I have been yelled at for checking to make sure a spoon was clean because the person who checked seemed to be insulted (but I have gotten crusty silverware before). And today, I was sprayed with cleaning product while I was eating because someone started cleaning the table right next to me and the product drifted to spray on me and dangerously close to my food (at least I hope it didn’t spray my food). The culture among these workers needs to change; they must be held to a higher standard.

So sorry to hear that you feel disrespected by the dining room staff when you dine with us and we profusely apologize. We have gathered the management team and the dining room staff and gone over the importance of guest service. Our focus is to train/teach/coach staff on being more customer friendly and also to make sure that your personal space is not violated. We are embarrassed by this situation and can only offer that we will diligently train our staff to take care of our valued guests. If you ever come in to a dining hall and feel mistreated, please ask for the manager on duty. Hopefully we can resolve any issue immediately. Again our apologies.

251 North, 11/19/18, 5:20pm
Why is 251 closed right now? (A little after 5 pm on monday 11/19) the thanksgiving break hours advertised in the diner say that it should be open

I apologize. This was a communication error on our part. 251 was scheduled to close at 3:00 on Monday. The shortfall was that the team writing and posting the schedule weren’t in on the plan. This was inconvenient (at least) for many people and we are very sorry this happened.

Ellicott, 11/19/18, 4:54pm
Could you try to vary the soundtrack you play? I keep hearing the same 5 annoying songs over and over everyday. Perhaps trying different radio stations would be a simple fix. Thank you!

We change the radio stations often and happen to be playing rap today for first time in a while. We will change up the music more often since the new pop stations play the same songs all day.

South, 11/18/18, 8:15pm
Please bring back the original shaped Reese’s Puffs cereal.

South, 11/17/18, 8:44pm
The weekend food is unacceptable. There are no options on the weekend compared to the minimal options during the week. Also the vegan section isn’t open on the weekend, do vegans not eat on the weekends? Most times on the weekends I never find enough food to eat.

South, 11/17/18, 1:48pm
Hello, Is there a reason for why staff who are by the door at South Campus Diner stop students from taking ice cream cones and apples and instead choose to throw them away? Seems like a waste.

I hear your frustration, and agree that discarding good food is a waste. Our actual policy is that nothing can be carried out. Our practice is that one item is okay – either a piece of fruit or a handheld dessert (not both). We encourage anyone with a dining plan to come inside as often as they like and eat whatever they want in the dining room. This is a difficult situation; we want to be hospitable and friendly but we do need to ask everyone to adhere with our policies and practices. The staff should be allowing one item to be carried out. We will review the policy and the practice with the managers and greeters.

Ellicott, 11/17/18, 12:54pm
Someone refilled the sesame dressing in the salad bar with balsamic dressing 🙁

South, 11/17/18, 10:21am
Please get more old bay the one jar always goes missing

South, 11/16/18, 5:39pm
The persons that always stands at the door is rude and needs to be fired. Have heard multiple friends complain about them.

South, 11/15/18, 9:28pm
An employee took my half-eaten sandwich out of my hands….employees are getting a little aggressive

251 North, 11/15/18, 7:58pm
Please cook the butternut squash cubes, they should be soft, not hard

South, 11/15/18, 1:38pm
You’re workers need to stop discriminating against females. There is the stereotype that females don’t eat as much as men. THIS IS NOT TRUE. When I am in line for bacon and 2 males in front of me are given 8 pieces of bacon and then i get to the front and they give me 3 pieces, I am angered. And to top it off when I ask for more they say no, like excuse me??? They don’t know how much I can eat, I can eat just as much as a male if not more. On days when we have sweet and sour chicken I get excited and purposely wait until I am really hungry so I can eat a lot of it. Then I get to the front and they give me half as much sweet and sour chicken as they give the males. It is not okay. They need to give the same amount of food to females as they do to males otherwise. I feel discriminated.

Wow. This is really a frustrating situation. I’d be plenty irritated too. Our general practice is to serve a standard “portion” of the more costly items, and to give more upon request. The most popular items we do limit to one “portion” per visit to the line so that everyone can have at least some while we prepare more. This should be global and not applied selectively. Before each meal period, the manager or section lead reviews with the servers which items are served and which are self serve. They also discuss the standard portion size, and whether to give additional or ask the guest to come back for more. We can add to the conversation that every guest should be treated equivalently. Thank you for bringing this to our attention. Please keep an eye out and let me know if it gets better. We will be watching as well.

Ellicott, 11/15/18, 12:51am
The Thanksgiving dinner was awesome. The turkey, mashed potatoes and gravy was just what I needed. Came in just as dinner was coming out and the placed smelled like home.

Ellicott, 11/14/18, 6:39pm
The turkey and ham tonight are excellent! Keep up the great work!!

Ellicott, 11/14/18, 6:12pm
The Dr. Pepper in the Pepsi Machine tastes like diet pepsiT

South, 11/13/18, 9:37pm
The hot chocolate machine has been broken for so long. Please fix it.

Currently, two motors in the machine need to be replaced and there are other parts needed in order to have it fully functional. Unfortunately, we have had to wait for these parts to arrive and then our supplier will send a technician out to make the repair. We have spoken with our supplier and voiced our frustrations. We have asked for a new machine and they will be delivering one tomorrow. I can truly understand your frustration as nothing would be better, now with the temperatures dropping, then a nice cup of hot chocolate.

South, 11/13/18, 5:28pm
The veggies are super undercooked and not seasoned at all and the burger buns are super dry. Also, we would like to suggest bagels all the time, more mozzarella sticks (maybe by putting them in the fry rotation), and more, softer chocolate chip cookies. Thank you for bringing back the thin hotdogs! BBQ chicken is yum.

South, 11/13/18, 8:24am
When you all announce/post the special foods of the week (aka terrapin favorites)!on the dining tables, you guys should actually follow through with them. Today, August 13th, I was very excited to see that the special this week was going to be the big cinnamon rolls that you guys had as the special 2 weeks ago. I woke up and came to the diner at 7:30, which is earlier then I usually do, just to enjoy the amazing cinnamon rolls special that you guys had last time. When I arrived, I was surprised how there not only were no cinnamon rolls, but the dining staff had no idea that this was going to be the special this morning. I walked all the way to the north campus diner out of frustration and instead of cinnamon rolls, they made some type of apricot rolls without cinnamon in it whatsoever. Please follow through with the commitments you make for the week on the weekly specials announcements on all the dining tables
Good morning- I was also disappointed to see that we did not have the cinnamon buns available when I arrived this morning and I was working on resolving the issue when I received your comment. Unfortunately, our distributor had shorted us the product yesterday. We had to wait for this morning’s delivery, which arrived around 8:30 am, and we had the special available for our guests around 8:45 am. If you ever have a question or concern about our specials, just ask for the manager on duty and we will be happy to help. Thank you for your comment. We appreciate your feedback!
South, 11/13/18, 9:37pm

The hot chocolate machine has been broken for so long. Please fix it.

South, 11/12/18, 8:15pm

The hot chocolate machine has been broken for like a month. I just want hot chocolate, I’m tired of not having hot chocolate.

Currently, two motors in the machine need to be replaced and there are other parts needed in order to have it fully functional. Unfortunately, we have had to wait for these parts to arrive and then our supplier will send a technician out to make the repair. We have spoken with our supplier and voiced our frustrations. We have asked for a new machine and they will be delivering one tomorrow. I can truly understand your frustration as nothing would be better, now with the temperatures dropping, then a nice cup of hot chocolate.

South, 11/13/18, 5:28pm

The veggies are super undercooked and not seasoned at all and the burger buns are super dry. Also, we would like to suggest bagels all the time, more mozzarella sticks (maybe by putting them in the fry rotation), and more, softer chocolate chip cookies. Thank you for bringing back the thin hotdogs! BBQ chicken is yum.

South, 11/13/18, 8:24am

When you all announce/post the special foods of the week (aka terrapin favorites)!on the dining tables, you guys should actually follow through with them. Today, August 13th, I was very excited to see that the special this week was going to be the big cinnamon rolls that you guys had as the special 2 weeks ago. I woke up and came to the diner at 7:30, which is earlier then I usually do, just to enjoy the amazing cinnamon rolls special that you guys had last time. When I arrived, I was surprised how there not only were no cinnamon rolls, but the dining staff had no idea that this was going to be the special this morning. I walked all the way to the north campus diner out of frustration and instead of cinnamon roles, they made some type of apricot rolls without cinnamon in it whatsoever. Please follow through with the commitments you make for the week on the weekly specials announcements on all the dining tables

Good morning- I was also disappointed to see that we did not have the cinnamon buns available when I arrived this morning and I was working on resolving the issue when I received your comment. Unfortunately, our distributor had shorted us the product yesterday. We had to wait for this morning’s delivery, which arrived around 8:30 am, and we had the special available for our guests around 8:45 am. If you ever have a question or concern about our specials, just ask for the manager on duty and we will be happy to help. Thank you for your comment. We appreciate your feedback!

11/11/18, 8:49pm

There are no more lucky charms. My anger is immeasurable and my semester is ruined. I also love quesadillas, Please replace the grilled cardboard with quesadillas

South, 11/11/18, 11:12am

How long will it take to get back to me about the job.

Good afternoon,

I am the hiring manager for student employees at South Campus Dining Hall. I am sorry that no one has gotten back to you regarding the status of your application. I have not received or seen your application, so I have a couple of questions for you:

  1. Did you turn your application in online or in person? If it was in person, do you remember what day you submitted your application and who you gave it to?
  2. If you submitted your application online, can you please forward it to me for review.
  3. Did you have a preferred location to work?

I will check our open positions here at South Campus when I have the opportunity to review your application. I can only let you know about the open positions at South Campus Dining Hall. Please respond back at your earliest convenience and let me know if you have any other questions.

Yes, I am still interested, but  I have not submitted any applications and I needed to know how do I go about that.

An online application can be found at dining.umd.edu/contact/employment/student-opportunities/

Retail, 11/9/18, 9:06am

I was in one of the on-campus locations yesterday, shortly after opening time. The door was fully open, if it was half closed, I would have thought that they needed more time to set up – that is something everyone knows. I wanted to purchase a sandwich, b/c my sugar was dropping, but the cashier said do you have a card and I said no, the cashier then told me to leave, that I could come back in 5 min when they finished counting the drawer, and then repeated that I needed to leave again. I put the sandwich back and did not return. This is not the first time this person has been rude to me and I have been a patron to this shop for years. The other person that is usually there is very professional and helpful. I think this person needs to be trained better before I will return.

I especially appreciate your long-term use of our locations and your confidence that we will work to resolve any problems. You are correct that we should be open and ready for business at opening time, accepting all forms of payment. The staff on duty should be courteous to customers.The General Manager in charge of that location read your comment and has committed to investigating fully and re-training as necessary. Please give us another try – let us know if you experience further issues. We hope that your future experiences will be positive!

South, 11/6/18, 8:04pm

Consider opening earlier on weekends. 10 AM is way too late!!!

Thanks for sharing your thoughts. We researched longer weekend dining hall operations but after we reviewed the labor, utility, and food costs associated with extending our hours, it seemed doubtful that we would be able to recoup those costs by finding additional dining plans to add to our system. When we looked at our ability to staff longer hours, we had serious doubts about our ability to staff them because many of the people on our staff rely on public transportation – which does not operate overnight.

South, 11/6/18, 8:00pm

An employee who I accidentally ran into said ‘Excuse me,’ but when I just went by without saying anything, they shouted across the room saying ‘Damn, Excuse Yourself.’ I felt very upset and humiliated by this incident and I didn’t mean any disrespect because we barely made contact when we slightly bumped into each other. Please train your staff to be more polite. Seriously disappointing…

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*Comments and responses may have been edited for length, clarity, spelling or punctuation.

**Comments and responses will remain displayed for about four weeks.